Policies

Privacy & returns

Last updated 27 September 2026

Privacy policy

Prime Photos NZ is run by Mitchell Henderson in Wellington, New Zealand. This policy explains what personal information I collect through this website and how I use it, in line with the New Zealand Privacy Act 2020.

What I collect

• Enquiries: when you use a form on this site, I receive your name, email address, optional phone number, your message, and any details you choose (such as a wedding date, a print size, or the page you were on).
• Orders: if you go ahead with a print, frame, or booking, I'll also need a delivery address and payment, which I arrange with you directly.
• Anonymous statistics: the site uses Cloudflare Web Analytics, which counts page views without cookies and without identifying you.

How I use it

Only to reply to you, quote for work, deliver what you've ordered, and keep basic business records. I don't sell or share your information for marketing, and I won't add you to a mailing list without asking.

Where it's stored

The website is hosted by Cloudflare. Enquiries are delivered to my email inbox and aren't stored on the website itself. Form submissions pass through Cloudflare Turnstile to block spam.

Your rights

You can ask to see, correct, or delete the information I hold about you at any time by emailingprimephotosnz@gmail.com.

Returns policy

I want you to love your print. If something isn't right, get in touch within 30 days of delivery atprimephotosnz@gmail.com and we'll sort it out.

• To be eligible for a return, your item must be in the same condition that you received it, ideally in the original packaging.
• Please include your name and order details so I can find your purchase.
• Items returned more than 30 days after delivery may only receive a partial refund.
• Please don't send items back to the printer or framer directly.

Damaged or faulty items

If your print or frame arrives damaged or faulty, email a photo within 7 days and I'll arrange a replacement or refund at no cost to you. Nothing here limits your rights under the Consumer Guarantees Act 1993.

Refunds

Once your return is received and checked, I'll let you know whether the refund is approved. Approved refunds are paid back to your original payment method, usually within 5 to 10 business days.

Return shipping

Unless the item was damaged or faulty, you're responsible for return shipping costs, and they aren't refundable. For items over $75, please use a trackable service or shipping insurance, as I can't guarantee that I'll receive your returned item.